Blog Post

IT Support Skillset

April 28, 2025 Troubleshooting by r3lvf

Essential IT Support Skills for Modern Helpdesk Technicians

Today’s IT helpdesk professionals must go beyond just fixing issues—they’re key players in maintaining system performance and user satisfaction. Here are the skills every modern technician needs.

Troubleshooting and Diagnostics
Communication and Customer Service
Remote Support Tools (TeamViewer, RDP)
Basic Networking and System Security
Ticketing Systems and Documentation

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3 Comments

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